Customer Service

CSA451

Posted by Courses and Jobs Support Specialist No.2

Course Title and Description

Customer Service

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

Even today, when much of customer care is handled by automated self-service systems, the option to speak to a human being is seen as necessary to most businesses. It is a key aspect of servant-leadership.

Taking a course in customer service allows you to provide excellent customer service that leads to customer success. Customer success is more about helping customers achieve maximum value from your product or service, therefore, increasing customer retention rate.

About The Course

Posted 10 October 2020
Deadline 1 January 1970
Offer Type Classroom and Online Mode
Category Customer Service Courses
Sector Public Services and Administration
Qualification Level All Levels
Total Units 20+ Units
Awarding Body Edexcel
Duration It depends on assessment results
Delivery Route Classroom & Work-based
Career Level Student
Available to Start Within a few days

Funding and Eligibility

Price for students not eligible for funding (if applicable)
Deposit Required Can be negotiated based on your current circumstances
Experience Required None
Previous Qualification Required GCSE's
Course Pathway Courses for both Work & University Progression
Course Funding Options All Options
Payment Plan Can Be Discussed
DBS Required Yes
Allowance Available Other - Can be Discussed
Social Services - Service Users
Suitable for Those on Benefits

Additional Information

About The Advertiser

Organisation Name Courses and Jobs Support Specialist No.2
Contact Person Mohammed
Phone Number 0203 475 9775
Address

Ilford, East London.

Postcode IG1 1EF
ID ADM50

Advertiser Profile

Courses and Jobs is an advertising and referral network service and we are offering this opportunity on behalf of a client.


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